1.

We have no control over your selection of size and color, and we process your orders strictly to your selected size and colors; hence, there will be no refunds/returns/exchanges for ordering incorrect sizes and colors for both standard and custom dresses.

So it is very important that, you cross check your measurements carefully before placing any order. Size charts are available with detailed information for measuring your size on our website. If you should have any questions regarding size, feel free to  contact us at service@shopindream.com.
 

2.

Please note that there will be no refund/exchange/return for dresses ordered from our “Sale” and “Clearance” categories. These items are available at highly slashed prices and are limited to the color and size in the stock, and hence it is not feasible for us to give refund/exchange/return in this category.
 

3.

No refund/ return/exchange will be issued to the customer ordering more than two dresses at a single time. This is to ideally restrict the practice of generation of a resale value and return the dress in case there is no sale. This is also to discourage the practice of ordering different dresses for trial and selecting only one.
 

4.

No refunds are possible in the case of special orders or custom orders where customer makes too much of alterations in the standard forms of the dresses shown on the website. We will not be responsible for the looks of the dress if it is heavily altered/customized upon customer’s request.
 

5.

After you pay the dress, we will start tailoring it. If there's any problem, our customer service will contact you within 24 hours. After you receive the dress, please contact us within 7 days. This is, in order to inspect the problem timely.

6.

Any request for order cancellation will be entertained strictly as per the clauses mentioned below-
 

7.

Before shipment of your dress, our quality control department inspects the dress on varied quality standards to ascertain that the dress is exactly the same as ordered from our website. If the dress/gown is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your dress is damaged, please mail us at order@shopindream.com, specifying the extent of damage, with in 24 hours of receiving the item for a RETURN AUTHORIZATION NUMBER. Our returns department will not accept any returns without a return authorization number.

8.

About address:It's very important that, you tell us your detailed information of your receving  address and check it carefully when you are placing any order.
Please note that We will not assume the responsibility of the delay or the wrong delivery of the item ,which is caused by the unclear/incorrect receving address that is written in your order,So there will be no refunds/returns/exchanges in these cases.

9.

Refunds will be carried out only in case the delivery exceeds 15 working days for a simple dress (without any beading) and 25 days for a beaded and embroidered dress after the final order confirmation. Please note that this stipulated period of 15 and 25 working days, start running from the time we receive your final order confirmation. Further, if the consignment does not arrive within 15 working days after shipping by express shipment, you may ask us for order tracking. If we cannot prove that the consignment was dispatched to the address that was given for the order, we will initiate a full refund including the shipment charges.